Privacy Policy
At Sunesis, we are committed to safeguarding the privacy and data of all platform users — including training providers, employers, and learners. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our platform and services.
What Information We Collect
To deliver our services efficiently and securely, we may collect the following types of data:
- Personal identification details such as names, email addresses, phone numbers, and job titles.
- Learner and employer data, including programme enrolment, qualification history, and support needs.
- Training progress information, such as attendance, course completions, and functional skills results.
- System usage data, including logins, session times, IP addresses, browser types, and interaction history.
- Technical and diagnostic data, such as error reports and performance statistics
How We Use Your Data
The data we collect is used strictly for the following purposes:
- To create and manage user accounts across the Sunesis platform.
- To facilitate learner onboarding, course enrolment, and programme progression.
- To generate ILR-compliant submissions and funding-related reports.
- To maintain secure access, troubleshoot issues, and optimise platform performance.
- To send operational communications such as notifications, system alerts, and support responses.
- To comply with legal and regulatory obligations under the ESFA, DfE, and UK GDPR
Data Storage and Sharing
Sunesis follows strict data protection protocols to secure your information:
- All data is stored on encrypted UK-based servers with restricted access controls.
- We only share data with trusted third-party processors (e.g. cloud service providers, support tools) under contractual agreements that ensure GDPR compliance.
- We never sell, rent, or disclose your data to marketers or unrelated third parties.
Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to Access – You can request a copy of the personal data we hold.
- Right to Rectification – You can request corrections to inaccurate or incomplete data.
- Right to Erasure – You may request deletion of your data, subject to record retention obligations.
- Right to Restrict or Object – You can limit how we use your data or object to certain types of processing.
- Right to Portability – You can request that your data be transferred to another service provider.
- To exercise your rights or raise a concern, contact our Data Protection Officer at:
- privacy@sunesis.co
- If you’re not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) in the UK.